Customer Success Manager

Customer Success Manager - Monrovia CA, USA

Parasoft is the leading provider of solutions for development and testing of IoT, embedded/safety critical and enterprise applications. Located just outside of Los Angeles in beautiful downtown Monrovia, we are a dynamic company with a strong vision, great people and cutting-edge technology. Parasoft fills a critical and rapidly expanding role in a world where organizations demand agility and quality in the software they release to customers.

Parasoft provides automated testing solutions to maximize software development quality, compliance, safety, and security. The Parasoft Customer Success team is responsible for new customer onboarding as well as driving adoption and expansion within existing accounts.

Parasoft Customer Success Managers (CSMs) work closely with customers to understand requirements and key use cases. Part coach, project manager, liaison, technical consultant and product expert, Customer Success Managers are focused on helping customers successfully address their testing requirements utilizing Parasoft solutions.

Responsibilities include but are not limited to:

Conduct onboarding sessions for new customers (or end users), introducing them all available Parasoft resources, including the customer portal, forums, online training, and webinars
Increase customer value realization from Parasoft by driving usage and adoption of these resources over time
Be a dedicated partner to our customers to discover business challenges and drive successful outcomes using Parasoft solutions and best practices
Understand and help our customers meet their objectives and KPIs
Conduct onsite meetings, workshops, and roadmap reviews for Premium Support customers
Work with other Parasoft cross-functional team members (Development, Sales, Product Management) to translate business needs and product requirements into new solutions
Advocate customer needs and issues across function
Drive subscription renewals, customer advocacy and long-term customer retention

Qualifications

B.S./M.S. in Computer Science or professional experience in software testing and quality assurance, particularly test automation
Strong knowledge and expertise in the management of all testing lifecycles across multiple varied projects
Experience working with large, complex, enterprise customers
Knowledge of DevOps and understanding of software development methodologies (Waterfall, Agile, Scrum, etc.)
Ability to learn and understand the Parasoft solution set and articulate the solutions to our customers
Strong communication and interpersonal skills
Ability to travel approximately 30%
Self-motivated, proactive team player with innovative ideas, and customer-facing skills
Thrives in a multi-tasking environment and can adjust priorities on-the-fly
Experience in Customer Success, Technical Support or Professional Services is a plus

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Benefits:

For over 30 years Parasoft has been committed to creating quality software. We strive to extend that vision into creating a quality work environment. This starts first and foremost with hiring the best in our industry; building a team of top-notch professionals and an environment where every individual will contribute to the processes, decisions, culture, and future of our company.

The health, welfare, and future of our employees and their families are imperative. We offer an expansive benefits package that features a multitude of insurance coverage choices, including health, vision, dental, life, and disability. To expand your future, we provide education assistance, retirement services, adoption assistance, professional development, and training. A competitive salary, generous compensation plans, and comprehensive Paid Time Off program with scheduled paid holidays throughout the year help you balance work and play.

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