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CAREERS

Parasoft Job Openings

Customer Success Specialist - Remote, USA

Parasoft is the leading provider of solutions for development and testing of IoT, embedded/safety critical and enterprise applications. Located just outside of Los Angeles in beautiful downtown Monrovia, we are a dynamic company with a strong vision, great people and cutting-edge technology. Parasoft fills a critical and rapidly expanding role in a world where organizations demand.

We provide automated testing solutions to maximize software development quality, compliance, safety, and security.  The Customer Success team is responsible for new customer onboarding as well as driving adoption and expansion within existing accounts. As a  Customer Success Specialists (CSSs) work closely with customers to understand requirements and key use cases.  Part project manager, liaison, advocate and support specialist, Customer Success Specialists are focused on helping customers be successful.

Responsibilities

  • Assist with scheduling and logistics for Professional Services delivery (internal and customer) projects
  • Conduct onboarding sessions for new customers (or end users), introducing them all available Parasoft resources, including the customer portal, forums, online training, and webinars
  • Increase customer value realization from Parasoft by driving usage and adoption of these resources over time
  • Be a dedicated partner to our customers to discover business challenges and drive successful outcomes using Parasoft solutions and best practices
  • Understand and help our customers meet their objectives and KPIs
  • Drive subscription renewals, customer advocacy and long-term customer retention

Qualifications

  • B.S./M.S. in Computer Science, Business or Project Management
  • Skills and experience working on complex development projects with tight deadlines
  • Knowledge of DevOps and understanding of software development methodologies (Waterfall, Agile, Scrum, etc.)
  • Ability to learn the Parasoft solution set and articulate the solutions to our customers
  • Strong communication and interpersonal skills
  • Ability to travel approximately ~30%
  • Self-motivated, proactive team player with innovative ideas, and customer-facing skills
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly
  • Professional experience in software testing and quality assurance, particularly test automation is a plus
  • Experience in Customer Success, Technical Support or Professional Services is a plus

Apply Today

Benefits

For over 35 years Parasoft has been committed to creating quality software. We strive to extend that vision into creating a quality work environment. This starts first and foremost with hiring the best in our industry; building a team of top-notch professionals and an environment where every individual will contribute to the processes, decisions, culture, and future of our company.

The health, welfare, and future of our employees and their families are imperative. We offer an expansive benefits package that features a multitude of insurance coverage choices, including health, vision, dental, life, disability and 401K. To expand your future, we provide education assistance, retirement services, professional development, and training. A competitive salary, generous compensation plans, and comprehensive Paid Time Off program with scheduled paid holidays throughout the year help you balance work and play.

Parasoft is an Equal Opportunity / Affirmative Action Employer.

Note to Recruiters and Placement Agencies: Parasoft Corporation does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Parasoft employee. Parasoft will not pay fees to any third party agency or firm without a signed fee agreement and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Parasoft and will be processed accordingly.