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Parasoft Job Openings

Technical Support Engineer - Medina OH, USA

As a Technical Support Engineer, you’ll be the first point of contact for users, handling Level 1 inquiries, diagnosing issues, and resolving technical challenges with clarity and care. Your work ensures smooth customer experience and reflects our commitment to excellence.

Key areas of responsibility

  1. Capture support requests from customers and the Parasoft team.
  2. Provide first level of support and technical issue resolution for customers
  3. Work with the team to identify, reproduce and resolve specific issues

Desired Skills & Experience

  • Bachelor’s degree in Computer Science, Engineering, or equivalent experience as an embedded firmware developer is strongly preferred.
  • Responsible, self-motivated, and able to work independently as well as within a collaborative team environment.
  • Strong verbal and written communication skills, with demonstrated problem-solving ability.
  • Proactive ownership mindset—able to follow tasks through to resolution with professionalism and persistence.
  • Basic proficiency in C/C++ programming.
  • Practical knowledge of operating systems and basic administration (Windows and Linux, UI and command line, shell scripts).
  • Experience with build systems (CMake, Make, Bazel) and CI/CD systems is a plus.
  • Familiarity with technologies such as static analysis and unit testing (both proprietary and open source) is a plus.
  • Experience using Python scripting to parse YAML, JSON, or XML files is a plus.
  • Experience with Parasoft tools or similar automated testing platforms is a plus.
  • Prior experience in a technical support or customer-facing engineering role is a plus.
  • Experience with cross-compiler toolchains and debugging embedded applications on target is a strong plus.
  • Comfort using AI-powered tools (e.g., GitHub Copilot, ChatGPT, or similar) to accelerate troubleshooting, documentation, or code analysis is a strong plus.

Required

  • U.S. citizenship or permanent resident status. Sponsorship not available for this position.
  • Hybrid work availability, reporting to office in Medina, OH.

Apply Today

Benefits

For over 38 years Parasoft has been committed to creating quality software. We strive to extend that vision into creating a quality work environment. This starts first and foremost with hiring the best in our industry; building a team of top-notch professionals and an environment where every individual will contribute to the processes, decisions, culture, and future of our company.

The health, welfare, and future of our employees and their families are imperative. We offer an expansive benefits package that features a multitude of insurance coverage choices, including health, vision, dental, life, and disability. To expand your future, we provide professional development, and training. A competitive salary, generous compensation plans, and comprehensive Paid Time Off program with scheduled paid holidays throughout the year help you balance work and play.

Note to Recruiters and Placement Agencies: Parasoft Corporation does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Parasoft employee. Parasoft will not pay fees to any third party agency or firm without a signed fee agreement and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Parasoft and will be processed accordingly.

 

Parasoft Corporation is an Equal Opportunity/Affirmative Action Employer